Tavvlo reads the sentiment behind every review and replies for you — recovering the guests you almost lost, and keeping the happy ones coming back.
Sit back. Your reputation is taken care of.
“Received uncooked rice, and the vegetables were not cut properly.”“We sincerely apologise for the rice and vegetables. We are reviewing this with the kitchen team right away.”Auto-reply · 40 seconds
“Sent paneer chilli dry — the gravy was absent.”“Sorry the paneer chilli was not as expected. We are fixing this with the team so the next one reaches you right.”Auto-reply · 26 seconds
“Bina adrak lasun bola tha, phir bhi wahi bheja. Agar likha hai to us hisaab se bhejo.”“Humein khed hai. Aapke feedback par hum turant team ke saath charcha karenge taaki behtar seva de sakein.”Auto-reply · Hinglish
“Taste is soo amazing, I’ve been ordering almost daily.”“Thank you so much! We are thrilled you love the taste and order so often. Your support means a lot.”Auto-reply · 18 seconds
“Paneer tikka bahut vadhiya si, par delivery thodi late ho gayi.”“Dhanvaad Harpreet! Khushi hoi ki paneer tikka pasand aaya. Delivery time te asi kaam kar rahe haan.”Auto-reply · Punjabi
Reviews tell you how guests feel. Complaints tell you what broke. The suite handles both, with the same filters, the same outlets and the same dashboard.
Reply to every review across both platforms — automatically, or only where you choose to.
See every complaint across both platforms, spot what keeps repeating, and resolve faster.
Both halves of the suite share the same filter set, so you can move from a whole-brand view to a single outlet on a single day without changing tools.
The purpose of the Customer Reputation Suite is to help restaurants manage their complete online reputation, customer feedback and complaint resolution process from one unified system.
Auto-reply covers the volume; selective reply and Enhance with Tavvlo cover the ones that need a human touch.
Recurring complaint categories surface the operational issue behind the complaints — packaging, timing, missing items.
Auto-Resolve settles eligible complaints on its own, so your team only touches the ones that genuinely need judgement.
Reviews, replies, ratings and complaints for Swiggy and Zomato — available on the Pro and Max plans.
