Terms of Service

These Terms of Service (“Terms”) govern your use of Tavvlo — the website at tavvlotech.com, the Tavvlo dashboard, the Tavvlo Intelligence Chat assistant on WhatsApp and the web, and every report, alert and automation we deliver. Please read them. They set out what we will do for you, what we expect from you, and where the limits are.

1. Acceptance of these terms

By creating a Tavvlo account, subscribing to a plan, connecting an outlet, or messaging the Tavvlo assistant, you agree to these Terms and to our Privacy Policy, which forms part of them. If you are agreeing on behalf of a company, partnership or other entity, you confirm that you have the authority to bind that entity, and “you” means that entity.

If you do not agree with these Terms, do not use Tavvlo.

2. Definitions

• “Tavvlo”, “we”, “us” — the business operating the Tavvlo platform at tavvlotech.com.
• “Service” — the Tavvlo website, dashboard, assistant, reports, alerts, automations and APIs.
• “You”, “Customer” — the restaurant owner or business that holds a Tavvlo account, and any staff you authorise to use it.
• “Delivery Platforms” — Swiggy, Zomato and any other food-delivery marketplace we support.
• “Customer Data” — the business data belonging to you that Tavvlo retrieves, stores and processes, including orders, sales, payouts, reviews, complaints, ads and menu information.
• “Outlet” — a single restaurant location listed on a Delivery Platform, identified by its platform outlet ID.

3. What Tavvlo provides

Depending on the plan you subscribe to, Tavvlo provides:

• Performance Reporting Suite — daily, weekly and monthly reports on sales, orders, payouts, advertising and operations, delivered by WhatsApp and email, plus a web dashboard.
• Customer Reputation Suite — ratings and review tracking, sentiment analysis, AI-assisted review replies, complaint tracking and, where enabled, assisted complaint resolution.
• Tavvlo Intelligence Chat — a conversational assistant on WhatsApp and the web that answers questions about your own restaurant data.
• Menu Intelligence Report — a one-off analysis of your menu and competitive position.

The exact features available to you are those listed for your plan at the time of purchase. We may add, improve or retire individual features; section 19 explains how.

4. Eligibility and your account

• You must be at least 18 years old and legally capable of entering into a contract.
• Tavvlo is a business tool. It is offered to restaurant businesses, not to consumers for personal use.
• You must provide accurate registration details and keep them current.
• You are responsible for your account credentials and for everything done under your account. Tell us immediately at hello@tavvlotech.com if you suspect unauthorised access.
• You may give staff access to your account. You remain responsible for their use of the Service.

5. Connecting Swiggy and Zomato

Tavvlo works by accessing the Delivery Platform accounts that you already own. When you connect an outlet, you confirm and agree that:

• You own, or are authorised by the owner to administer, the partner account and the outlets you connect.
• You authorise Tavvlo to sign in to that account on your behalf and to retrieve your own business data, on a recurring basis, for as long as the outlet is connected.
• You authorise Tavvlo to hold the credentials or session tokens needed to do this, in encrypted storage, as described in our Privacy Policy.
• You are responsible for complying with your own agreements with the Delivery Platforms. If a platform’s terms restrict third-party access, it is your responsibility to decide whether to connect.
• You may disconnect an outlet at any time, and you may revoke access at any time by changing your platform password. Doing so will stop the affected reports and features.

Delivery Platforms change their systems without notice. If a change breaks a connection, we will make reasonable efforts to restore it, but we cannot guarantee uninterrupted access to data we do not control.

6. Automated actions on your behalf

Some Tavvlo features act on the Delivery Platforms on your behalf — for example posting replies to customer reviews, or responding to and settling customer complaints, which may include approving a refund to a customer.

• You authorise Tavvlo to take the actions you have enabled, within the limits you have set, using your connected accounts.
• Actions taken through an automation you enabled are your actions. Content published under your restaurant’s name is your content, and you are responsible for it.
• Refunds, goodwill credits and similar settlements are commercial decisions with a financial cost to you. By enabling the feature and setting a budget, you accept that cost.
• AI-generated replies are drafts produced by a language model. They can occasionally be wrong or poorly judged. We recommend reviewing your automation settings and published replies periodically.
• We keep an audit trail of automated actions so you can see what was done and when.

7. WhatsApp and email messaging

• By giving us your WhatsApp number you consent to receive Tavvlo service messages on it — reports, alerts you enabled, assistant replies, and notices about your subscription.
• Messaging is delivered over the WhatsApp Business Platform through a Meta-authorised provider, and is subject to Meta’s and WhatsApp’s own terms and policies, which may change.
• We do not send marketing messages to numbers that have not opted in, and we do not send promotional content on behalf of third parties.
• You can opt out at any time by replying STOP, changing your notification settings, or emailing privacy@tavvlotech.com. Opting out of WhatsApp does not cancel your subscription; reports remain available by email and in the dashboard.
• Message delivery depends on WhatsApp, your mobile network and your device. We are not liable for delays or failures in delivery caused by those systems.

8. Plans, billing and taxes

• Tavvlo is sold as a subscription, billed per outlet, on the cycle shown at checkout. Current plans and prices are on our pricing page.
• Payments are processed by Razorpay or PayPal. Tavvlo does not receive or store your card, UPI or bank details.
• Subscriptions renew automatically at the end of each cycle at the then-current price, until cancelled.
• Prices are exclusive of GST and other applicable taxes unless stated otherwise. Taxes are added at checkout and shown on your invoice.
• If a payment fails, we may retry it and may suspend the Service until payment succeeds. We will tell you before suspending.
• We may change prices. Any change applies from your next renewal, and we will give you at least 30 days’ notice by email before it takes effect.
• One-off purchases, such as the Menu Intelligence Report, are billed once and are not a subscription.

9. Cancellation and refunds

• You can cancel at any time from your account or by emailing hello@tavvlotech.com. Cancellation takes effect at the end of the current billing cycle.
• You keep access to paid features until the end of the cycle you have already paid for.
• Subscription fees already paid are non-refundable except where required by law, or where we have failed to deliver the Service for a sustained period through our own fault. If that happens, contact us and we will deal with it fairly.
• For a one-off report, if we are unable to deliver it we will refund it in full.
• Cancelling stops billing. It does not by itself delete your data — to have your data deleted, follow our data deletion instructions.

10. Acceptable use

You agree not to:

• Connect a Delivery Platform account you do not own or are not authorised to administer.
• Use the Service to access, analyse or infer data about a business that is not yours.
• Resell, sublicense or white-label the Service, or share your account with another business, without our written agreement.
• Reverse engineer, scrape, or attempt to extract the source code, models or prompts behind the Service.
• Interfere with the Service, probe it for vulnerabilities without authorisation, or place unreasonable load on it.
• Use the Service to publish content that is unlawful, defamatory, deceptive, discriminatory or abusive, including in review replies.
• Use the Service to send unsolicited messages, or in any way that breaches the WhatsApp Business Messaging Policy or applicable telecom regulations.
• Use the Service to break any law, or the terms of any Delivery Platform.

If you find a security vulnerability, please report it responsibly to hello@tavvlotech.com rather than exploiting it.

11. Your data and our data

• You own your Customer Data. Connecting an outlet does not transfer ownership of anything to us.
• You grant Tavvlo a limited, non-exclusive licence to host, process, transmit and display your Customer Data solely to provide the Service to you, and to keep it secure.
• We may use aggregated and de-identified data — figures combined across many restaurants, from which no individual outlet or customer can be identified — to operate, benchmark and improve the Service.
• We handle personal data as described in our Privacy Policy.
• You can export your data from the dashboard and reports at any time while your account is active, and you can request deletion at any time.

12. Intellectual property

Tavvlo, its name and logo, the software, dashboards, report formats, analytics methods, models and documentation are owned by us and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own restaurant business during your subscription. Nothing in these Terms transfers ownership of the Service to you.

Reports and outputs generated for your account are yours to use inside your business. Please do not republish them commercially or present them as your own product without our written agreement.

If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

13. Third-party platforms and independence

The Service depends on systems we do not control — Delivery Platforms, WhatsApp, payment processors, cloud providers and AI providers. Those systems can change, restrict access, impose limits, or become unavailable at any time. Where that affects the Service we will tell you and do what we reasonably can, but we are not responsible for their acts, omissions, outages or policy changes.

14. Accuracy and availability

• Tavvlo reports what the Delivery Platforms report. If a platform publishes incomplete, delayed or incorrect data, that will be reflected in your reports. We flag gaps where we can detect them.
• Analytics, forecasts, scores and recommendations are informational aids, not professional financial, tax, legal or business advice. Decisions you take remain yours.
• We aim for high availability, but the Service is provided without an uptime guarantee unless we have agreed one with you in writing. We may take the Service down for maintenance and will give notice where practical.

15. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties not expressly stated in these Terms, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure against every threat, or that any particular commercial result will follow from using it.

Nothing in these Terms excludes any liability or right that cannot lawfully be excluded, including under the Consumer Protection Act, 2019 where it applies to you.

16. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, goodwill, business opportunity, or data, however caused.
• Our total aggregate liability arising out of or in connection with the Service, in contract, tort or otherwise, is limited to the total fees you actually paid to Tavvlo in the twelve months immediately preceding the event giving rise to the claim.
• We are not liable for losses arising from data reported by a Delivery Platform, from action or inaction by a Delivery Platform, from refunds or settlements made under an automation you enabled and configured, or from your own use of insights we provide.

These limits do not apply to liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

17. Indemnity

You agree to indemnify and hold Tavvlo harmless against claims, damages, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Service, content published under your restaurant’s name, or your connection of a Delivery Platform account that you were not authorised to connect.

18. Suspension and termination

• You may stop using the Service and cancel at any time.
• We may suspend or terminate your access if you materially breach these Terms, if payment fails and remains unresolved, if your use puts the Service or other customers at risk, or if we are required to do so by law or by a platform we depend on.
• Except in cases of serious or illegal misuse, we will give you notice and a reasonable chance to fix the problem first.
• On termination, your right to use the Service ends. Your data is retained and then deleted according to the retention schedule in our Privacy Policy, or immediately on a verified deletion request.
• Sections that by their nature should survive termination — including 11, 12, 15, 16, 17 and 20 — do survive.

19. Changes to the service and terms

We improve Tavvlo continuously, and we may change or retire individual features. If we make a change that materially reduces the core functionality of the plan you are paying for, we will notify you at least 30 days in advance and you may cancel and receive a pro-rated refund of the unused portion of that cycle.

We may also update these Terms. The “Last updated” date at the top of this page reflects the current version. Material changes will be notified by email or WhatsApp before they take effect. Continuing to use Tavvlo after that means you accept the updated Terms.

20. Governing law and disputes

These Terms are governed by the laws of India. The courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of or in connection with them.

Before starting formal proceedings, please write to hello@tavvlotech.com so we can try to resolve the matter directly. Most issues are settled quickly this way.

21. General

• Entire agreement. These Terms, the Privacy Policy, and any order form or plan description you accepted at checkout form the whole agreement between us on this subject.
• Severability. If any provision is held unenforceable, the rest continues in force.
• No waiver. If we do not enforce a right immediately, we do not give it up.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failure caused by events outside its reasonable control.
• Notices. We send notices to the email address or WhatsApp number registered to your account. You send notices to the addresses below.

22. Contact

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Related: Privacy Policy  ·  Data Deletion Instructions